Terms & Conditions of Use fauna189 – Rights & Responsibilities of Malaysian Members

Welcome to fauna189. This Terms & Conditions document governs the relationship between you ("Member" or "User") and fauna189 ("We", "Platform") across all aspects of your use of our services. By completing registration and using any fauna189 service, you confirm that you have read, understood and agreed to be bound by all terms set out in this document, as well as any related policies including our Privacy Policy and Responsible Gaming Guidelines. If you do not agree with any of these terms, please discontinue your use of the fauna189 platform immediately.

In this Terms & Conditions document, the following words and phrases carry the meanings as defined below:

• "fauna189" refers to the online betting and casino platform accessible via https://fauna189.click and any associated subdomains.
• "Member" or "User" refers to any individual who has registered and holds an active account with fauna189.
• "Account" refers to the user account registered by a Member to access fauna189's services.
• "Account Funds" refers to the cash balance in Malaysian Ringgit (RM) held in a Member's fauna189 account.
• "Game" refers to all slots, Live Casino, poker, baccarat, blackjack, roulette, Dragon Tiger, and all other gaming products available at fauna189.
• "Sports Betting" refers to all bets placed on sporting events, including football, cricket, badminton, e-sports and other sports available on fauna189.
• "Bonus" refers to credits, free spins, cashback, or any other form of promotional incentive granted by fauna189 to Members.
• "Rollover" or "Wagering Requirement" refers to the number of times the bonus amount must be wagered before a withdrawal is permitted.
• "KYC" (Know Your Customer) refers to the identity verification process conducted by fauna189 to confirm Members' information.
• "Prohibited Content" refers to any activity, attempt, or use that is prohibited under these terms or applicable law.

To register and use fauna189's services, you must meet all of the following eligibility requirements at all times:

• You are 18 years and above at the time of registration. fauna189 strictly prohibits registration by underage individuals and will take all necessary steps to enforce this restriction.
• You are registering as an individual and not as an agent, broker or representative of any third party.
• You are registering in your own name and all information provided is truthful, accurate and current.
• You are not subject to any legal restriction or prohibition that prevents you from participating in betting or gaming activities.
• You understand that betting and casino games involve financial risk, and you are solely responsible for your own betting decisions.
• You are not representing any business entity, company, or organisation in any capacity while using the fauna189 platform.

Registering a fauna189 account is free and open to all eligible individuals. During registration, you are required to provide accurate and complete information, including your full name, an active Malaysian phone number, and a valid email address.

Each individual is only permitted to hold one active account at fauna189. Holding multiple accounts — whether under the same or different names, different phone numbers, or different payment methods — is a serious breach of these terms. All accounts found to be linked will be closed and any funds held within them may be frozen pending investigation.

You are responsible for:

• Keeping your fauna189 account password confidential and not sharing it with anyone.
• Ensuring that all activity conducted through your account is carried out by you personally.
• Notify fauna189 immediately if you suspect your account has been accessed without authorisation.
• Updating your personal information through the account settings section whenever there are changes.

Fauna189 reserves the right to reject any registration application without providing a reason. For security and KYC compliance purposes, fauna189 may request a copy of your identification document (identity card or passport) before processing any withdrawal.

All financial transactions on fauna189 are conducted in Malaysian Ringgit (RM). fauna189 accepts deposits via the following Malaysian digital payment methods:

The terms governing withdrawals are as follows:

• Withdrawals may only be made to the same payment method used for the deposit.
• Before the first withdrawal is processed, Members are required to complete the KYC process by providing valid proof of identity.
• Fauna189 reserves the right to hold withdrawals for up to 48 hours for security verification and compliance purposes.
• If there is an active bonus in your account, its rollover requirement must be fully met before any withdrawal is permitted.
• Fauna189 does not charge any processing fees for standard deposits or withdrawals. However, individual e-wallet providers may apply their own charges.
• The maximum daily withdrawal amount is subject to limits determined by the Member's account level and transaction history.

Fauna189 offers a wide range of promotions to Members, including welcome bonuses, reload bonuses, weekly cashback, free spins, and prize tournaments. Each promotion is subject to its own specific terms as stated on the relevant promotion page. The general terms that apply to all fauna189 promotions are as follows:

• Eligibility: Each promotion can only be claimed once per account. Multiple accounts attempting to claim the same promotion is a violation of our terms and may result in account closure.
• Rollover Requirement: All bonuses are subject to rollover requirements as stated in the relevant promotion terms. Rollover requirements are typically between 15x and 35x the bonus amount, depending on the type of promotion.
• Validity Period: All bonuses have an expiry period. Any unused bonuses or unmet rollover requirements within the stated timeframe will be automatically forfeited.
• Game Contribution: Not all games contribute equally toward rollover requirements. Slots typically contribute 100%, while table games such as blackjack and baccarat may only contribute 10–20%.
• Betting Limits While a Bonus Is Active: While a bonus is active, the maximum bet per round or hand may be limited. Exceeding this limit during an active bonus may result in the bonus and any associated winnings being voided.
• Bonus Abuse: fauna189 reserves the right to void bonuses and decline withdrawals where there is evidence of exploitation or promotion abuse, including low-risk betting strategies designed to fulfil rollover requirements without genuine risk.

Fauna189 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. fauna189's decisions on all promotion-related matters are final.

All games available on fauna189 — including slots, live casino, poker, baccarat, blackjack, roulette, Dragon Tiger, Sic Bo and others — are subject to their respective rules, which can be found in each game's help section. The general principles that apply to all games on fauna189 are:

• All slots and RNG games use a Random Number Generator (RNG) that has been independently audited by a licensed third party. The outcome of every round is entirely random.
• All Live Casino games feature real human dealers broadcasting live from a professional studio. Game results are final and cannot be disputed.
• In the event of a technical disruption during an active game, fauna189 will make a fair determination based on the system records at the time of the incident. This decision is final.
• Confirmed bets cannot be cancelled or changed, except through the cash-out function available for eligible bets.
• Fauna189 reserves the right to void bets and issue refunds in the event of a significant technical error in the odds system or any game.

The RTP (Return to Player) value for each slot is stated in the respective game information. RTP is a long-term average calculated across millions of spins and does not guarantee results in any individual session.

Fauna189's Sports Betting section covers football (Malaysia Super League, EPL, La Liga, Bundesliga, and other major world leagues), cricket (IPL, ICC World Cup, Ashes), badminton, e-sports, and more. Specific terms for Sports Betting are:

• Bet Settlement: All bets are settled based on the official results announced by the relevant tournament organising body. Unconfirmed results will not be used to settle bets.
• Cancelled Matches: If a match is cancelled entirely with no official result, all bets will be refunded to the Member.
• Postponed Matches: Matches postponed and resumed within 48 hours of the original scheduled time will be treated as the same match. All bets remain valid.
• Odds Changes: Odds may change until a bet is confirmed. The applicable odds are those in effect at the time the bet is accepted by fauna189's system.
• Live Betting: In-play (live) betting is available for matches that support this feature. Odds are updated in real time, and bets submitted during an odds update phase may be rejected or accepted at the new odds.
• Maximum Win Limit: A maximum winnings cap applies to each type of sports bet. This limit varies by sport and market type and will be indicated in the relevant betting interface.

Fauna189 reserves the right to decline or restrict bets from any Member without providing a reason, where there are concerns about betting integrity or where the platform's internal risk limits have been reached.

The following activities are strictly prohibited on the fauna189 platform and may result in account suspension or closure, as well as the freezing of funds:

• Identity Fraud: Registering using a false identity, another person's identity or inaccurate information.
• Money Laundering: Using the fauna189 platform for money laundering or financing illegal activities.
• Use of Automated Software: Using bots, automation scripts, or third-party software to play games or place bets automatically.
• Bug Exploitation: Deliberately exploiting any bug, vulnerability, or error in fauna189's software for unauthorized gain.
• Collusion: Colluding with other Members to cheat in poker or live games involving multiple players.
• Payment Fraud: Using a payment method that does not belong to you, or initiating an unauthorized chargeback after using those funds in games.
• Multiple Accounts: Owning or operating more than one fauna189 account, whether directly or indirectly through another person.
• Promotion Abuse: Creating multiple accounts or using dishonest methods to claim bonuses more than once.

Fauna189 continuously monitors all activity on the platform. Members suspected of engaging in any prohibited activity will be subject to investigation, and their accounts may be frozen while the investigation is ongoing. fauna189's decision in all cases involving a breach of terms is final.

A fauna189 account may be closed under the following circumstances:

• Closure at the Member's request: You may request account closure at any time by contacting fauna189 customer support. All eligible remaining funds will be returned once the verification process is complete.
• Closure initiated by fauna189: fauna189 reserves the right to close, suspend or restrict any account found to be in breach of these terms, involved in fraudulent activity or no longer meeting the eligibility requirements.
• Self-exclusion for responsible gambling: Members who wish to take a break from the platform can activate the self-exclusion option from the account settings page. This can be set for a temporary period (7 days, 30 days, 90 days) or permanently.

If an account is closed due to a terms violation, fauna189 reserves the right to withhold any remaining balance pending a full investigation. Should the investigation confirm a significant breach, fauna189 reserves the right to forfeit part or all of the funds in that account.

Fauna189 takes the protection of Members' personal data seriously. All personal information collected during registration and use of the platform is processed in accordance with fauna189's Privacy Policy, which can be found at Privacy Policy page us.

In summary, fauna189 collects and uses your personal data for the following purposes:

• Verifying Member identity and eligibility (KYC process).
• Processing deposits, withdrawals, and other financial transactions.
• Providing effective customer support.
• Detecting and preventing fraud and platform abuse.
• Sending promotional information and platform updates (subject to your communication preferences).
• Comply with all applicable legal and regulatory obligations.

Fauna189 will not sell, transfer, or disclose any Member's personal data to third parties without the Member's consent, except where required by law or for legitimate transaction processing purposes.

The fauna189 platform is provided "as is" and fauna189 makes no warranties regarding continuous availability, the accuracy of information, or the outcome of any game or bet. Specifically:

• Fauna189 is not liable for any financial losses incurred by Members as a result of participating in games or betting available on the platform.
• Fauna189 does not guarantee that the platform will always be free from technical disruptions, bugs or downtime. However, we are committed to maximising platform uptime.
• Fauna189 is not liable for any delays or failures in processing transactions caused by third-party payment providers such as Touch 'n Go eWallet, GrabPay, or banks.
• Members are solely responsible for ensuring that their use of fauna189's services is lawful in their place of residence. fauna189 does not provide legal advice regarding the legal status of online betting in any specific location.
• Fauna189's maximum liability to any Member under any circumstance shall not exceed the total amount deposited by that Member in the 30 days preceding the claim.

Fauna189 is committed to responsible gaming. We believe that casino games and sports betting are purely for entertainment purposes. As part of that commitment, fauna189 provides all Members with the following tools and resources:

• Deposit Limit: Members may set daily, weekly, or monthly deposit limits from the account settings page. These limits take effect immediately and can be reduced at any time, but increasing a limit requires a 24-hour waiting period.
• Loss Limit: Members may set a maximum allowable loss limit within a specified period.
• Time Reminder: A session time alert system that Members can configure to suit their own needs.
• Account Break: Members can take a break from the platform for 24 hours, 7 days, 30 days or 90 days with a single click from the settings page.
• Permanent Self-Exclusion: Members who wish to stop permanently may apply for a full account closure, which is irreversible.

If you or someone you know is struggling with problem gambling, fauna189 encourages you to reach out for help. Talian Kasih 15999 available 24 hours a day, free of charge. For more information, visit the Responsible Gambling us.

Fauna189 reserves the right to amend, update, or replace any part of these Terms & Conditions at any time. Amendments take effect as soon as the updated version is published on this page. fauna189 will endeavour to notify Members of significant changes via in-platform notifications or email.

It is the Member's responsibility to review this Terms & Conditions page periodically for any updates. Continued use of the fauna189 platform after any changes take effect will be considered acceptance of the revised terms.

The "Updated" date displayed at the top of this page reflects when the last change was made. If you do not agree with any of the changes, you have the right to close your account and withdraw all eligible funds before the new terms take effect.

If you have any questions, complaints or feedback regarding these Terms & Conditions or any aspect of fauna189's services, please contact our team via:

• Email: support@fauna189.click – for written enquiries that require documentation.
• Live Chat: Available 24/7 via the chat icon on the fauna189 platform — for immediate assistance.

Fauna189's Malay-speaking customer support team is ready to assist you as quickly as possible. We target a response time of under 5 minutes via live chat and under 24 hours for email enquiries that require further investigation.

For formal complaints that have not been resolved through standard support channels, please send a detailed email to support@fauna189.click with the subject line "Formal Complaint", along with your account number, a description of the issue, and any relevant supporting evidence. fauna189 is committed to resolving all formal complaints within 7 business days.