Privacy Policy fauna189 – Personal Data Protection for Malaysian Members

This Privacy Policy explains how fauna189 ("we", "the platform") collects, uses, stores, and protects your personal information when you use our online betting and casino platform at fauna189.click. By registering as a member or using any fauna189 service, you agree to the terms of this Privacy Policy. Please read this document carefully and contact us at support@fauna189.click if you have any questions.

At fauna189, we know that member trust is the foundation of everything we do. When you register as a fauna189 member and share your personal information with us — whether that's your name, phone number, payment details, or transaction records — you're trusting us to handle it responsibly. That trust is never taken lightly.

This Privacy Policy has been drafted to comply with Malaysia's Personal Data Protection Act 2010 (PDPA), the primary legislation governing the collection and use of personal data in Malaysia. The PDPA stipulates that personal data may only be collected and used for legitimate, transparent purposes and limited to what is strictly necessary. fauna189 is fully committed to adhering to all provisions of the PDPA in every aspect of member data handling.

On the fauna189 platform, members' personal data is required to process deposit and withdrawal transactions via Malaysian payment methods such as Touch 'n Go eWallet, GrabPay, DuitNow, FPX Maybank2u, CIMB Clicks, Boost, and ShopeePay; to verify member identities in compliance with KYC requirements; and to maintain the security and integrity of the platform for all users. Without this data, many of fauna189's services would not be able to function effectively.

Fauna189 collects various categories of personal data based on operational needs and legal compliance requirements. Below are the categories of data we collect:

Fauna189 only collects data that is strictly necessary for platform operations. We do not collect sensitive data such as health information, political views, or religious beliefs unless directly relevant and with your explicit consent.

Members' personal data is collected through various channels during use of the fauna189 platform:

Fauna189 uses members' personal data solely for the following purposes. Each purpose has a valid legal basis under Malaysia's PDPA:

• Account Management: Creating, managing and maintaining your fauna189 account, including processing logins, recovering passwords and updating profile information.
• Financial Transaction Processing: Processing deposits in MYR via Malaysian e-wallets and online banking, handling withdrawal of winnings, and maintaining accurate and valid financial records.
• Identity Verification (KYC): Verifying member identities to meet legal requirements and prevent fraud, money laundering, and other unlawful activities.
• Gaming Services Provision: Grants access to all fauna189 games including slots, Live Casino, poker, baccarat, blackjack and Sports Betting.
• Bonus and Promotion Administration: Managing bonus eligibility, calculating rollover requirements and ensuring fauna189 promotions are applied fairly and in accordance with the relevant terms.
• Security & Fraud Prevention: Detecting, investigating, and preventing fraud, unauthorised access, bot usage, and other activities that threaten the integrity of the fauna189 platform.
• Customer Support: Providing effective support via live chat and email, resolving complaints and ensuring member satisfaction at fauna189.
• Marketing Communications: Sending information about fauna189 promotions, bonuses and new features to members who have consented to receive such communications.
• Platform Analytics & Improvement: Analysing usage patterns to improve the user experience, optimise fauna189's platform performance, and develop new features.
• Legal Compliance: Fulfil legal obligations, respond to requests from lawful authorities, and comply with court orders where applicable.

Fauna189 does not sell or rent members' personal data to any third party. However, in the course of operating the platform, there are limited situations where data must be shared with other parties:

• Payment Service Providers: To process your deposits and withdrawals via Touch 'n Go eWallet, GrabPay, DuitNow, FPX Maybank2u, CIMB Clicks, Boost, or ShopeePay, the necessary transaction information will be shared with the respective payment provider. Each provider has its own privacy policy governing how that data is used.
• Game Providers: Game providers such as Evolution Gaming, Pragmatic Play, and Playtech may receive game data necessary to operate live casino and slot games on the fauna189 platform. This data is strictly limited to what is required for gaming functionality only.
• Authorities: fauna189 will disclose personal data to Malaysian authorities if required by law, court order, or in the course of a legitimate criminal investigation.
• Security & Verification Services: fauna189 uses accredited third-party services for KYC identity verification and fraud detection. These providers are bound by strict confidentiality agreements.
• Legal Counsel & Professional Advisors: In cases involving legal disputes or compliance requirements, lawyers or auditors involved may need to access certain information, and they are bound by professional confidentiality obligations.

In all instances of data sharing described above, fauna189 ensures that only the minimum necessary data is shared and that all receiving parties are bound by data protection obligations equivalent to or stricter than fauna189's own standards.

Fauna189 implements a range of technical and organisational measures to protect members' personal data from unauthorised access, disclosure, alteration, or destruction:

• 256-bit SSL Encryption: All communications between your browser and fauna189's servers are encrypted using 256-bit TLS/SSL — the same standard used by major Malaysian banks such as Maybank and CIMB. This ensures no third party can intercept your data in transit.
• Layered Access Controls: Access to member data within fauna189's internal systems is restricted on a need-to-know basis. Only staff who require access to carry out their specific duties will be granted the relevant permissions.
• Two-Factor Authentication (2FA): All fauna189 member accounts can be protected with two-factor authentication for an added layer of security. Internal staff who access backend systems are also required to use 2FA.
• 24/7 Security Monitoring: fauna189's security monitoring system operates around the clock to detect suspicious activity, intrusion attempts, and any anomalies in data access patterns.
• Regular Security Audits: fauna189 conducts regular internal and external security audits to identify and address any vulnerabilities in its data protection systems.
• Staff Training: All fauna189 staff who handle members' personal data receive regular data protection training to ensure best practices are upheld at all times.

While fauna189 takes all reasonable steps to protect your data, no security system is 100% impenetrable. We encourage members to play their part in keeping their accounts secure by using strong passwords and never sharing their login credentials with anyone.

Fauna189 retains members' personal data only for as long as necessary for the purposes stated in this Privacy Policy or as required under Malaysian law. The following are general data retention guidelines:

• Active Account Data: For as long as your fauna189 account remains active, all related personal data will be retained to allow you to use the platform without interruption.
• Financial & Transaction Records: Records of all deposits in RM, withdrawals, and other financial transactions are retained for a minimum of 7 years in accordance with Malaysia's tax and financial legal requirements.
• KYC Records: Identity verification documents such as copies of identification cards are retained for a minimum of 5 years after account closure, in line with anti-money laundering (AML) compliance requirements.
• Game Records: Slot, Live Casino, and Sports Betting game history is retained for 2 years from the date of play for dispute resolution purposes.
• Support Communication Records: Live chat transcripts and support email correspondence are retained for 2 years.
• Marketing Data: If you withdraw consent for marketing communications, your marketing data will be deleted within 30 days of the date your request is received.

When data is no longer needed and there is no legal requirement to retain it, fauna189 will delete or anonymise that data using secure methods. Members who wish to request the deletion of their personal data may contact support@fauna189.click.

Fauna189 uses cookies — small text files stored on your device — along with other tracking technologies to enhance your experience on our platform. Below are the types of cookies fauna189 uses and what they're used for:

• Essential Cookies (Required): Required for the platform's core functions, such as maintaining your login session while browsing fauna189 and securing transactions. Without these cookies, the platform cannot function properly. These cookies cannot be disabled.
• Functional Cookies: Remembers your preferences such as your interface language, the last table limit you used in baccarat, or the last slot you played. These cookies help fauna189 deliver a more personalised and consistent experience.
• Analytics Cookies: Collects information about how you use fauna189 — pages visited, time spent, and navigation patterns — to help us understand and improve the user experience. This data is gathered in aggregate form and does not identify you as an individual.
• Session Cookies: Temporary cookies that are automatically deleted when you close your browser. Used to maintain session continuity while you are active on fauna189.

You can manage or delete cookies through your browser settings at any time. However, disabling essential cookies may affect the functionality of the fauna189 platform and prevent you from accessing certain features.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and fauna189's policies, you have the following rights regarding your personal data:

• Right to Access Data You have the right to request a copy of the personal data we hold about you. Submit your request by email to support@fauna189.click and fauna189 will respond within 21 business days.
• Right to Rectify Data If you find that personal data fauna189 holds about you is inaccurate or out of date, you may request a correction through your account settings page or by contacting our customer support team.
• Right to Delete Data You may request the deletion of your personal data after closing your fauna189 account, subject to record retention requirements mandated by Malaysian law. Deletion requests will be processed within 30 days.
• Right to Object to Processing You may object to the processing of your personal data for marketing purposes at any time without providing a reason. Opt-out requests from fauna189 marketing communications can be made from your account settings page.
• Right to Data Portability You may request a copy of your personal data in a machine-readable format (such as CSV or JSON) for the purpose of transferring it to another platform, to the extent that this is technically feasible for fauna189.
• Right to Withdraw Consent Where data processing is based on your consent (such as marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of any processing that took place prior to your withdrawal.

To exercise any of the rights above, submit a written request to support@fauna189.click stating the type of request, your fauna189 account number, and the required identity verification details. fauna189 is committed to responding to all privacy rights requests within 21 business days.

The fauna189 platform is strictly for individuals aged 18 and above. fauna189 does not collect, store, or process any personal data from individuals under the age of 18.

If we discover that personal data belonging to an individual under the age of 18 has been collected inadvertently, we will take immediate steps to delete that data and close the account in question. Parents or guardians who suspect their child has registered a fauna189 account without authorisation are urged to contact us immediately at support@fauna189.click so that appropriate action can be taken without delay.

In the course of operating the fauna189 platform, there are situations where members' personal data may need to be transferred to or accessed from locations outside Malaysia — particularly in relation to international gaming service providers such as Evolution Gaming, which operates studios across multiple countries, or cloud computing infrastructure that may span geographical borders.

For all cross-border data transfers, fauna189 ensures:

• Data transfers only take place with recipients whose data protection standards are equivalent to or higher than Malaysia's PDPA requirements.
• Comprehensive data processing agreements are signed with all recipient parties, establishing clear and binding data protection obligations.
• Data in transit is encrypted using the latest security standards.
• Data transfers are limited to what is strictly necessary for legitimate and defined purposes.

Fauna189 does not transfer members' personal data to countries with inadequate data protection standards without first obtaining explicit consent from the member concerned or establishing appropriate contractual safeguards.

Fauna189 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our privacy practices, new legal requirements, or relevant technological developments. When material changes are made, fauna189 will:

• Updating the "Last Updated" date at the top of this page.
• Displaying in-platform notifications on fauna189 to inform members of those changes.
• Sending email notifications to active members when changes are significant and materially affect their privacy rights.

We encourage members to review this Privacy Policy page regularly. Continued use of the fauna189 platform after a policy change takes effect will be considered acceptance of the updated policy. If you do not agree with the changes made, you have the right to close your account and withdraw all eligible funds.

If you have any questions, concerns, or requests regarding how fauna189 handles your personal data, please contact us via:

• Privacy Email: support@fauna189.click — please include "Privacy Enquiry" or "Data Request" in your email subject line to expedite processing.
• Live Chat: Available 24 hours a day, 7 days a week via the fauna189 platform. For basic privacy enquiries and general questions, live chat is the fastest way to get an answer.

Fauna189's data protection team will respond to all privacy enquiries within 21 business days. For more complex requests such as full data access or data deletion, the process may take up to 30 business days depending on the complexity of the request.

If you believe fauna189 has not handled your personal data in a manner consistent with Malaysia's PDPA, and your concern has not been satisfactorily resolved through our internal channels, you have the right to lodge a complaint with Malaysia's Department of Personal Data Protection (JPDP) or the relevant authority.

When you register as a fauna189 member and entrust us with your personal information, you are making a decision we do not take lightly. At fauna189, we understand that member trust cannot be bought — it must be earned through consistent and transparent action, every single day.

Online betting and casino platforms in Malaysia are often associated with concerns about data security and privacy. fauna189 addresses these concerns head-on — by publishing this comprehensive Privacy Policy, investing in robust security infrastructure, and ensuring our staff are well-trained in data protection practices.

Every time you deposit funds via Touch 'n Go eWallet, GrabPay, or DuitNow to play slots, live baccarat, or place bets on your favourite EPL football matches, fauna189's security systems work in the background to ensure your financial information never falls into the wrong hands. Our 256-bit SSL encryption, 24/7 security monitoring, and advanced fraud detection systems are investments we make because we believe fauna189 members deserve the best protection available.

We also believe in transparency. You have the right to know what data we collect about you, how it is used, and who can access it. This Privacy Policy is written in plain, easy-to-understand language — not buried in legal jargon — because we want every fauna189 member to truly understand their rights.

Your right to access, correct, or delete your personal data at fauna189 is a real right you can exercise at any time. Our team is here to guide you through the process, and we are committed to responding to every request seriously and within the required timeframe. Don't hesitate to reach out to support@fauna189.click if you have any concerns about your privacy on our platform.

Ultimately, fauna189's goal is to be not only the most enjoyable online betting and casino platform in Malaysia, but also the most trustworthy — and that trust begins with how we handle what matters most to each member: their personal data.